Vodafone Idea delivered the highest voice quality in November and December 2020. TRAI is counting Vodafone and Idea as two separate telecom companies on its MySpeed and My Calls portals despite the recent merger of Vodafone and Idea (Vi).
India’s largest telecom companies Jio and Airtel have left behind a company like Vodafone Idea to become the country’s best call quality provider. According to data from the Telecom Regulatory Authority of India (TRAI), in December 2020, Vodafone Idea has won again. It has emerged as the best quality call provider in the country. Explain that the problem of call drop in India has been going on for a long time. Earlier in November 2020, Vi was the best call quality company in the country, while in October BSNL was the best call quality telecom company.
TRAI is counting Vodafone Idea as two separate telecom companies on its MySpeed portal and My Calls portal despite the recent merger of Vodafone and Idea — Vi. Vodafone was in the second position in terms of delivering voice quality in December 2020. Vodafone received an 87.68 percent rating and is said to have received an average 4.4 indoor call quality rating and a 3.6 average outdoor call quality rating. While Idea maintained its rank since November 2020, Vodafone experienced a dip as its rank in November was 4.6 average voice quality rating. The development was first noted by Telecom Talk.
Coming to government-owned Bharat Sanchar Nigam Limited (BSNL), the telco received an average 3.9 voice quality rating in December as against the 4.1 average ratings it received in November. Reliance Jio, which has the largest overall subscriber base in India, received an average rating of 3.9 in December as against the 3.8 average voice quality rating of November. Reliance Jio recorded a 77.81 percent satisfactory rating in December with the operator registering an average indoor and outdoor call quality rating of 3.9.
The call quality report of the telecom companies is listed on the MyCall dashboard of the TRAI website. Having said this, the call quality data is prepared by TRAI on the basis of feedback from most users.
According to TRAI data, vodafone Idea not only topped the country in terms of outdoor call quality in December 2020, but also in terms of indoor call quality, Vodafone has got a 4.4 rating, while outdoor has a 3.8 rating. Vodafone has received an average of 4.9 points in both indoor and outdoor call quality. Talking about BSNL, it has a 3.8 rating in indoor calling while a rating of 4.3 in outdoor. Jio has a 3.9 rating in indoor call quality.
In the month of November, Idea was at the top with a rating of 4.9 out of 5 and Vodafone followed with 4.6 out of 5. BSNL was next with 4.1 out of 5 and both Airtel and Reliance Jio trailing with a 3.8 out of 5 rating. BSNL’s call quality ratings dropped a little from November to December, with the average rating going down from 4.1 out of 5 to 3.9 out of 5.