Vi (Vodafone Idea) users can now recharge their numbers through WhatsApp. Notably, Vi has a WhatsApp chatbot called Vic which lets customers recharge their number directly from WhatsApp.
Continuing with its focus on digital-first experience, Vodafone Idea has introduced another industry-first service for its customers enabling them to conveniently do theirs recharges and pay bills anywhere, anytime. Vi customers can now enjoy on the spotseamless payments and recharge through its AI-powered Virtual Agent VIC on its Digital Assets and also on WhatsApp.
Vodafone Idea postpaid and prepaid customers can now avail of this personalised digital payments service which works across all payment gateways / UPI. Vodafone Idea prepaid customers can recharge with any prepaid pack instantly in just two clicks from the Virtual Agent VIC, including WhatsApp.
This initiative is in line with Vodafone Idea’s intent to make its customer’s life simpler, faster and provide a personalized user experience on digital payments. In addition, this personalized user experience on
Digital Payments aligns with the evolution of mobile-based consumer behavior and drives a healthy adoption.
Last year, Vodafone Idea became the first operator to introduce Service ChatBot VIC on WhatsApp – a revolutionary AI-powered digital customer service and support virtual assistant. VIC enables Vi customers to get instant response on a host of service requirements including bill payments, recharges, VAS, plan activation, new connection, data balance, bill requests, and much more. VIC is intuitive, simple-to-use, secure, and allows customers to converse with Vi by leveraging the power of AI.
How to recharge Vi prepaid number through WhatsApp
The process is the same for postpaid users as well, but instead of sending a clickable payment gateway link, Vic will apply the desired plan to your postpaid number and you will be charged for the same in the next billing cycle.
Vi users will receive a link via SMS to make their payments and recharges using VIC or can experience the same by sending Hi on our VIC number 96542 97000.